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What’s your return/exchange policy?

For any items purchased through one of our retail partners whether in-store or on-
line through our partners’ webshop, your purchase is subject to their return or
exchange policies. We recommend that you please contact them to discuss any
return or exchange.
For any items you’ve purchased directly from us through our webshop, we offer a 14-day return period. If you’re not 100% sure about your purchase for whatever reason, you can return the product to us within 14 days after delivery.
To request a return, please email info@babyonthemove.com or use the form on our
contact page and include:


  • Your order number
  • Your bank account information
  • The reason for your return

We will send you the return instructions. We cannot take responsibility for any
shipping costs related to a return.
We can only commit to accepting returns for unused products, returned in original
packaging, along with all accessories and instructions. We will refund your purchase within 14 days of receiving the returned product.

You can read our full terms and conditions here.

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