Happy to help!

Do you have any questions about our products or brand? Please take a look at these Frequently Asked Questions to find your answer.

Question HOW DO I BEST CARE FOR THE BABY ON THE MOVE NURSING COVER?
Answer

We recommend a gentle washing at 30˚C / 86˚F whenever needed. If possible, hang to dry and avoid using a dryer. If you must use a dryer, then we recommend a gentle program. Similarly, we recommend using a low ironing temperature.

For additional care, we recommend using the washing bag included with the nursing cover. To put the cover into the washing bag, please fold the cover neatly so that the contoured neckline sits along the sides of the washing bag.

Question WHAT DO I DO IN CASE THE CONTOURED NECKLINE ON MY BABY ON THE MOVE NURSING COVER DEFORMS DURING A WASH?
Answer

In most cases, your Baby on the Move will not require any special care other than an occasional wash. In rare instances, the neckline can get distorted after washing. In this case, we recommend to gently iron the boning in the neckline and manually form it back into shape. To minimize the risk of the neckline bending out of shape, we recommend using the washing bag (see “How do I best care for the Baby on the Move nursing cover?”)

Question HOW LARGE IS THE NURSING COVER, AND WILL IT SUFFICIENTLY COVER ME AND MY BABY WHILE FEEDING?
Answer

Our Baby on the Move nursing cover is 86cm (34in) wide and 62cm in height (24.5in). Depending on breastfeeding position, baby’s size and way of sitting / standing, we have found this should be sufficient to provide cover for most moms in most situations.

If you are afraid that our nursing cover might not cover you and your baby to your satisfaction, we recommend trying it on before using it during a feed. Please let us know any feedback you may have for us.

Question HOW DO I FASTEN / TIGHTEN / LOOSEN THE STRAP TO HANG THE COVER AROUND MY NECK?
Answer

To fasten the strap, pull the strap through the middle of both metal buckles at the other side of the cover. Next, pull the strap over the top of the second metal buckle and back through the middle of the first metal buckle. You should feel the strap tightening as you continue to pull it.

To further tighten the strap, continue pulling the end of the strap. This will make the cover hang higher and decrease the opening through which you can see your baby.

To loosen the strap, hold the metal buckles and pull the other side of the strap (the side that is attached to the cover) away from the metal buckles. This will make the cover hang lower and increase the opening through which you can see your baby.

Please check out this video which illustrates the process.

Question THE COLORS OF MY COVER SEEM SLIGHTLY DIFFERENT FROM THE ONES I SAW ON YOUR WEBSITE – WHY IS THAT?
Answer

All Baby on the Move nursing covers are limited editions. We choose prints that we feel are the most contemporary. As a result, all covers with the same print should have the same colors as they are made in a single batch. We do our best to put the most realistic and representative photos to allow you to choose the print that best fits your style. However, individual screen types and settings can sometimes make a cover look slightly different on-screen versus in real life. If you’re not sure if a color will be exactly what you want, we recommend to at least check it out on multiple devices first. You can also go check out our products at selected retailers (see “Retail points”).

Question WHERE CAN I PURCHASE A BABY ON THE MOVE NURSING COVER?
Answer

If you are in Belgium, The Netherlands, France, Germany or Luxembourg, you can order your Baby on the Move nursing cover from us directly through our webshop.

You can also find our Baby on the Move nursing covers at selected retailers in Belgium (see “Retail points”). We are hard at work to expand our reach globally in the near future.

Question WHEN WILL I BE ABLE TO PURCHASE A BABY ON THE MOVE NURSING COVER IN MY COUNTRY?
Answer

We are working hard to expand our geographical reach as soon as possible. If you have a question about your specific country or city, please get in touch.

Question WHAT PAYMENT METHODS DO YOU ACCEPT?
AnswerAt the moment, we accept the following payment methods:
– Bancontact
– Visa, Mastercard and American Express cards.
– Belfius Direct Net
– ING Home’pay
– KBC/CBC Payment Button
– Paypal
– IDeal

We use Mollie as our secure payment provider.
Payments are processed in Euro.

Question DO I RECEIVE A NOTIFICATION AFTER I PLACE AN ORDER?
AnswerYes, you will receive an order confirmation e-mail a couple of minutes after your
payment has been processed.
Question WHEN WILL I RECEIVE MY ORDER?
AnswerYou should receive your order in 1-5 working days. We will send you an update once we have processed your order for dispatching. Once your order has been dispatched, you will receive a tracking number from our courier.
Question CAN I CHANGE OR CANCEL MY ORDER?
AnswerPlease contact us via the form on our contact page as soon as you would like to
cancel or change your order. If your order has not yet been processed, we will cancel or change your order as you wish. However, if your order has already been processed, this will not be possible. In this case, you can return your order for a
refund once it has been received (please see the returns policy in our webshop terms & conditions, or in the FAQ below).
Question WHAT'S YOUR RETURN/EXCHANGE POLICY?
AnswerFor any items purchased through one of our retail partners whether in-store or on-
line through our partners’ webshop, your purchase is subject to their return or
exchange policies. We recommend that you please contact them to discuss any
return or exchange.
For any items you’ve purchased directly from us through our webshop, we offer a 14-day return period. If you’re not 100% sure about your purchase for whatever reason, you can return the product to us within 14 days after delivery.
To request a return, please email info@babyonthemove.com or use the form on our
contact page and include:

  • Your order number
  • Your bank account information
  • The reason for your return

We will send you the return instructions. We cannot take responsibility for any
shipping costs related to a return.
We can only commit to accepting returns for unused products, returned in original
packaging, along with all accessories and instructions. We will refund your purchase within 14 days of receiving the returned product.

You can read our full terms and conditions here.

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